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FAQ
Do I need a hub?
Most YoLink sensors and controllers need a compatible YoLink hub to connect with the app and supported cloud features. A starter kit is usually the simplest first purchase because it includes the connection your devices need.
What should I do when a device shows offline?
First confirm the hub is online, then check the device battery, distance, and placement. Follow the device manual before resetting or removing it from your account, because reset steps vary by product.
How do I choose the right sensor or kit?
Start with the condition you want to detect, where it will be installed, and whether you want an alert, a direct local action, or both. Product compatibility and required accessories vary.
How do alerts and phone notifications work?
Available notifications depend on the device, the alert or automation you configure, your app settings, and your phone permissions. Test important alerts after setup and whenever you change phones or notification settings.
Can a YoLink action work if the internet is unavailable?
Some compatible devices support Control-D2D direct pairing for a defined local action. This is not available for every device or every feature. Confirm the exact pairing and offline behavior in the manuals for both products before relying on it.
Can I share my system with another person?
The YoLink app includes account and home-sharing options. Review the permissions shown in your current app version before inviting someone, especially when the system includes controllers or security-related devices.
Will reinstalling the app remove my devices?
Your system is associated with your YoLink account, not only the app installed on one phone. Sign back into the same account. If anything is missing, contact support before resetting or rebinding devices.
Can I use rechargeable batteries?
Use the battery type and voltage specified in the manual for each device. Rechargeable cells can have different voltage and discharge behavior, so do not substitute them unless the product documentation explicitly supports them.
Which smart-home platforms work with YoLink?
Integration support varies by product and by function. Review the current integration guidance for Amazon Alexa, Google Home, IFTTT, and Home Assistant, then confirm that the specific action you need is supported.
Does YoLink connect directly to Zigbee, Z-Wave, or standard LoRaWAN gateways?
Do not assume that products using different wireless standards connect directly. YoLink devices are designed around the YoLink ecosystem and compatible YoLink hubs. Use a documented third-party integration when one is available.
Is there a browser dashboard for larger deployments?
Raedius is YoLink’s browser console for centralized monitoring and management, primarily for property/facility managers, contractors, and service providers. Residential use is allowed; the standard YoLink app generally suits a single home better. Confirm exact-model support and deployment requirements with the YoLink team.
Where can I find returns and warranty information?
Read the current returns and exchanges policy and warranty information. Contact support with your order number and product details if your situation is not covered clearly.
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