This store requires javascript to be enabled for some features to work correctly.

Free Shipping to US Destinations, Orders $50+

Documentation

  Title

File Type

Language


  SpeakerHub Installation & User Guide

PDF

 

 

 

 

Videos

SpeakerHub-Specific Videos:

Video
Video
Video
Video
Video
Video

General Instructional Videos:

Video
Video
Video
Video
Video
Video
Video
Video

Troubleshooting

TP-Link Users Can't Connect SpeakerHub or Hub to WiFi
The following link provides information on temporarily disabling the 5 GHz band, to allow the hub to easily connect to the 2.4 GHz band.    https://www.tp-link.com/us/support/faq/3311/
Disable 2.4 GHz on Nest WiFi to Connect SpeakerHub or YoLink Hub
Are you having trouble connecting your YoLink hub to your WiFi network? Do you also have a dual band router (i.e. 2.4 GHz and 5 GHz) or mesh system (Google Nest WiFi, Amazon eero, etc.)? The problem might be that your YoLink Hub is only able to connect using a 2.4 GHz WiFi band.   Many dual band routers and mesh systems broadcast both frequencies and some routers don’t allow you to select the broadcast frequency. Connecting your hub via ethernet cable is one way around this but it is not a perfect solution for everyone. Here are some other solutions for this common issue:   STEP 1: Turn off the 5 GHz band. In your router configuration settings, find the 5 GHz settings and temporarily disable this option. Complete setup via the YoLink app. Once setup is complete, re-enable the 5 GHz band. The YoLink hub will automatically connect to your network using the 2.4 GHz band. STEP 2: Move your phone or tablet farther away from your router during setup. 2.4 GHz frequencies have a longer range than 5 GHz. Moving out of range of the 5 GHz band will allow your phone or tablet to connect to the 2.4...
Eero users, can't connect SpeakerHub or Hub to WiFi
Eero router users can temporarily turn off the 5 GHz band, which may be needed to connect your SpeakerHub to your WiFi.  https://support.eero.com/hc/en-us/articles/360049983772-How-Do-I-Temporarily-Hide-the-5GHz-Band-on-My-eero-Network-

 

 

 

 

FAQ - Frequently Asked Questions

Question


Answer

I added a custom message but it will not save. How do I get the custom messages to be saved?

That part of the app is only for testing a message or for broadcasting a one-time message. To save a message, create it in an Automation or Scene. See the Get to Know Your SpeakerHub video tutorials for more info.

My SpeakerHub plays a little jingle for no reason. How do I turn this off? 

Uncheck the Enable Beep checkbox in the SpeakerHub Details screen.


 

 

 

 

Product Bulletins

Contact Us

Please complete this form, if you wish to be contacted by a customer support agent, or email us at service@yosmart.com


If your matter is urgent, please call us at  949-825-5958. Please note our Irvine, California office hours: 9AM - 5PM Pacific, Monday through Friday. You are likely to experience extended waits as we attend to previous customer requests. Please, also, email us, to keep your position in the customer support queue. 

Name:

Phone:

Email:

First-Time Set-up?

Message:


  Title

  Title