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Additional Resources:
SpeakerHub
Model: YS1604-UC Americas
Model: YS1604-EC Europe
Documentation
Videos
SpeakerHub-Specific Videos:
General Instructional Videos:
Troubleshooting
The following link provides information on temporarily disabling the 5 GHz band, to allow the hub to easily connect to the 2.4 GHz band.
https://www.tp-link.com/us/support/faq/3311/
Are you having trouble connecting your YoLink hub to your WiFi network? Do you also have a dual band router (i.e. 2.4 GHz and 5 GHz) or mesh system (Google Nest WiFi, Amazon eero, etc.)? The problem might be that your YoLink Hub is only able to connect using a 2.4 GHz WiFi band. Many dual band routers and mesh systems broadcast both frequencies and some routers don’t allow you to select the broadcast frequency. Connecting your hub via ethernet cable is one way around this but it is not a perfect solution for everyone. Here are some other solutions for this common issue: STEP 1: Turn off the 5 GHz band. In your router configuration settings, find the 5 GHz settings and temporarily disable this option. Complete setup via the YoLink app. Once setup is complete, re-enable the 5 GHz band. The YoLink hub will automatically connect to your network using the 2.4 GHz band. STEP 2: Move your phone or tablet farther away from your router during setup. 2.4 GHz frequencies have a longer range than 5 GHz. Moving out of range of the 5 GHz band will allow your phone or tablet to connect to the 2.4...
Eero router users can temporarily turn off the 5 GHz band, which may be needed to connect your SpeakerHub to your WiFi.
https://support.eero.com/hc/en-us/articles/360049983772-How-Do-I-Temporarily-Hide-the-5GHz-Band-on-My-eero-Network-
IT Info, Router Settings, MAC Address, Etc.
In some cases, it may be necessary to "white list" the MAC address of the hub on your router configuration page.
The MAC address of the Wireless Lan Driver (WiFi connection) is D88B4C04 + the last four digits of the EUI number, for the SpeakerHub.
Please allow these IP addresses & Ports on your firewall settings for your router if your firewall has some limit rules:
us.yosmart.com 443
api.yosmart.com 443
mq-yl-appt.yosmart.com 8001-8002
For ports 8001-8002, the traffic is TCP only.
FAQ - Frequently Asked Questions
Q: I did not get a notification of my hub going offline during a power outage. Why not?
A: There are several settings related to if and how you are notified when you hub is turned off or goes offline. After making the settings changes, you should receive a notification within 30 minutes of your hub going offline. Watch the Hub Offline Notifications video on this page or here for instructions on the process.
Q: I added a custom message but it will not save. How do I get the custom messages to be saved?
A: That part of the app is only for testing a message or for broadcasting a one-time message. To save a message, create it in an Automation or Scene. See the Get to Know Your SpeakerHub video tutorials for more info.
Q: My SpeakerHub plays a little jingle for no reason. How do I turn this off?
A: Uncheck the Enable Beep checkbox in the SpeakerHub Details screen.
Product Bulletins
Existing customers:
If you plan to add a SpeakerHub to your account, please ensure the app has been updated to the newest version.
With the April 14, 2022 update, 1.10.5, you can now upload your own custom audio files for use by your SpeakerHub! See the video for more info:
https://youtu.be/OUD2ASg39HQ
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